FAQ

How long does it take to produce items not already in stock?
When an item is not in stock then it is made to order. Production time can vary but most orders are completed within a week. Please ask if you would like to know how long it will take to produce a particular item.

Can your products be viewed anywhere?
This is a home based business and viewing can be arranged. Please contact us to arrange a time and we can advise if the items you are interested in are in stock or not. We don't currently have a show room or retail premises.

Do your products come with a guarantee?
We don't have a formal guarantee. All products are covered for 1 year under the Consumer Guarantees Act. We will be happy to replace any product that has a manufacturing flaw or provide your money back. Our products are carefully designed and made so issues should be rare.

Do I need to line my planter box?
It should last longer if it is lined. But it will last a long time without it. Macrocarpa products benefit more from being lined than treated pine products.

Can I paint or stain straight away?
Items made from kiln or air dried timber can be painted or stained straight away. Otherwise you may need to 1 to 2 weeks.